Use a soft, dry cloth for dust and a slightly damp cloth for marks, then dry the surface. Avoid abrasive pads and harsh cleaners that can scratch or dull the steel.

Steel reflects its surroundings. Bright windows or direct lights can wash out the image; try placing the piece where it faces a darker part of the room and view it from a little farther away.

The photograph is engraved onto the steel, and each piece is checked before dispatch. Small differences in metal grain and tone can occur between pieces.

The image is engraved rather than printed with ink. Stainless steel resists corrosion, but keep it dry and avoid prolonged exposure to damp or corrosive conditions.

Choose a frame and wall fixing rated for the product’s size and weight. Please check the product details before mounting it.

Use the original file from your camera or phone, with sharp focus, even light and clear contrast. Screenshots and images saved from social media often have less detail. The Photo Guide lists the recommended pixel sizes.

Often, yes. Engraving is monochrome, so a black-and-white photo can work well. Contrast and focus matter more than the photo’s age.

The Preview Studio checks the image against the selected size and displays a quality message. A higher-resolution original or a smaller keepsake may give a sharper result.

You can adjust the crop in the Preview Studio. For any other editing or custom requests, contact us before ordering.

No. The engraving is monochrome; the preview is intended to show placement and overall appearance.

Joyly currently lists 5×7, 8×8 and 8×10 inch steel keepsakes. Compare the product descriptions and preview your photo at the size you are considering.

Use the Preview Studio to upload a photo, choose a size, adjust the crop and view the 3D preview. The final engraving can vary with the photograph and the steel, so treat it as a guide.

Custom text options have not been confirmed for online orders. Contact us before ordering to discuss what is possible.

Yes. Joyly gift cards are available in £70, £100 and £150. The gift card code is delivered by email, never expires, and can be redeemed at checkout.

Please allow 5 to 8 working days from the day you place your order (or from the day any photo query is resolved) for your keepsake to be made and dispatched. This covers checking your photograph, engraving, and hand-finishing. Delivery after dispatch is tracked and usually takes a couple of days on top of the making time. We will send you a dispatch confirmation email with tracking details as soon as your order is dispatched. If your keepsake has not arrived within 15 working days of your order, please contact us at yunhuizou806@gmail.com.

Delivery is free on every order, within the United Kingdom only.

Please read the Refund and Returns Policy for the terms that apply to your order.

Contact us with your order number and clear photographs of the item and packaging so we can review the issue.

Read the Privacy Policy for details about information collected, how it is used and how long it is kept.

We will ask for your permission before using a customer’s photograph in promotional material.

For trade, corporate gifts or partnerships, use the business enquiry form.